Custom products
Products manufactured to an approved individual specification are final sale except for verified damage, defect or specification error.
Eligible problems
- Transit damage
- Missing or incorrect parts
- Manufacturing defects
Claim information
Include your Shopify order number, photographs and a short description of the problem.
Damage replacement support
If your furniture arrives damaged, contact us with your order number and photographs of the affected parts and packaging. We can arrange a replacement shipment for confirmed damage. Our team will confirm which parts or product need to be replaced.